As a travel search engine, Skyscanner doesn’t handle bookings or payments directly - so we don’t have access to individuals’ booking information. Instead you are transferred to your chosen airline or travel agent, and your booking is made with them directly.
If your card’s been charged but you haven’t received your confirmation, sometimes there can be a delay on confirmations coming through, or there could be a technical reason why you haven’t received it.
If you still can't find it, we would recommend contacting the airline or travel agent that you attempted to book with to ask if they can confirm your booking – they will be best placed to clarify the situation as quickly as possible.
Can’t remember who you booked with?
Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.
Step 2) It’s worth checking your junk or spam email if you can’t find it.
Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.
The search box below can help you find the contact details for the travel provider you booked with.
If you’re struggling to reach them, please contact us and remember to include as much information as possible about the provider and flights you’ve booked – we’ll try our best to help out.