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COVID-19 (Coronavirus) update
Looking for info on a refund in progress with your travel provider? We're afraid we don't have access to it, so you'll need to contact your travel provider directly. Due to the increase in refund requests at present, please be aware that the refund processing time may be longer than usual. This article can help you find the contact details of your travel provider: Who should I contact about my booking?

Please give the name of the travel provider (airline or travel agent) and booking reference that your query is about, if relevant.

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    We’d love to hear what you think of Skyscanner! Remember, Skyscanner is a travel search engine - for specific questions about your booking you need to contact the travel provider you booked or intend to book with.
    We love hearing your ideas for how to improve Skyscanner! Please get in touch here and we’ll come back to you soon.
    Oops! We’re really sorry that you’ve encountered problems while using Skyscanner. Please provide as many details of the problem as possible, and include screen shots if you can – we’ll look into it.
    We make every effort to show accurate prices, but we know sometimes things go wrong. Please include as much information about your search as possible (links and screenshots are always useful). Thank you for your help.
    We try to include as many options as possible on Skyscanner, but if you think we’re missing something we’d love to hear from you! Please provide all relevant details: airline, airports and specific dates. Remember that some airlines might only fly a particular route on certain days of the week.
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    We don’t have access to your booking details, and you usually need to speak to the travel provider directly. Check your inbox for the booking confirmation email, or your credit card statement for the provider name.
    We’d love to hear what you think of Skyscanner! Remember, Skyscanner is a travel search engine - for specific questions about your booking you need to contact the travel provider you booked or intend to book with.