When you make a booking with an airline or travel agent, they will send you a confirmation email and also charge your card/bank account for the transaction. The confirmation email can sometimes go into your spam/junk mail folder so it's always worth checking there.
If you can't find this confirmation, or you're still unsure, we'd recommend getting in touch with the company who sold you your travel. They'll have all the info about your booking.
There are two ways to buy travel through Skyscanner:
1: Buy from a partner (these are all the travel agencies, airlines, hotels and car hire companies you'll see in your search results)
2. Book with Skyscanner directly
Once you know who you bought from, we'll help you get to the right place.
I bought from a partner
You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. If you bought from one of these partners, you'll need to contact them directly as they have all the details of your booking.
If you booked with Skyscanner
If you booked your travel with Skyscanner on our site or in the app, then check your emails for details on all the ways to get help. We will always email you about the latest status of your booking.
Unsure who you bought your travel from? Check your bank or card statement to see who charged you.