If you are seeing an error on our website or apps, please read through the below information. If this doesn’t help, please let us know as many details as possible (including screenshots if possible) and our technical team will look into it.
Although as a search engine we don’t set prices ourselves, we appreciate that price accuracy and transparency is something that is key to maintaining trust. We would recommend taking a look at these articles, but of course if there is still something wrong, we’d love to hear from you and we’ll do our best to investigate.
Problems after being redirected
If you have a problem while making your booking, you will need to contact the provider you are booking with. Skyscanner doesn’t have access to airline and travel agent booking systems or websites.
Website not working
Often, website issues can be caused by browser-related problems. Issues like this can often be solved by clearing your browser cache and cookies. You can find some instructions here.
Sometimes app problems can be rectified by uninstalling and reinstalling the app. Please try this first, and contact us if you’re still having problems.
If you think you have been blocked from Skyscanner, please provide your IP address and we will investigate.
Links not working
If a link to a flight provider is not working please let us know as many details as possible and our technical team will look into it. (Please note that this could be related to low availability of a flight ticket and the data being updated).
Missing airline, route or travel provider
If you think we are missing an airline, route or travel provider on Skyscanner, please let us know the specific details. We already cover most of the commercial airports in the world, but there may be small, new or non-commercial airports missing from our site.