How is the rating calculated?
We use the results of our traveler survey, which all travelers are shown after selecting the travel provider they want to book with. To make sure the overall quality rating is relevant and up to date, we only take into account feedback from the last 91 days, and we refresh our scores weekly.
What does the Quality Rating take into account?
We rate providers based on traveler feedback about flight availability, price accuracy, the ease of use of the provider's site, and unexpected added costs.
Our ratings are based 100% on real traveler booking experiences. They're not influenced by us or our travel providers, so they're completely unbiased. This means the most transparent and valuable information is available to travelers, from travelers.