Tripsta/Airtickets recently announced that they are restructuring their operations. They are not taking new reservations during this period of time, and have been removed from Skyscanner search results whilst they undergo this process. Tripsta/Airtickets have advised that all existing bookings for future travel remain valid however, they do not have direct access to bookings at this point and are unable therefore to make changes or receive refunds for cancelled flights.
As Skyscanner is neither the passenger or the travel agent, unfortunately airlines will not speak with us directly on any cases for data protection reasons. However, we’re here to help as much as we can and there are several courses of action that you can take to help resolve any issues.
If you need to make changes to your booking, including cancellations:
Please contact the airline directly, stating that Tripsta are unable to access the booking directly and have given permission to the airline to take over control of the booking. Please also contact us and we will try our best to get in touch with Tripsta/Airtickets on your behalf to ask that they add notes to the reservation system giving the airline permission to take control of your booking.
If you’re waiting for a refund or your flight has been cancelled:
We recommend that you speak to you credit card company and/or bank to dispute your transaction/raise a chargeback claim. Most credit card and many debit card transactions are covered in circumstances such as these. We also suggest checking the terms of any travel insurance policy that you may have too, in case such situations are covered too.
We’re very sorry that your travel arrangements have been impacted, and please do get in touch via the contact us link below if you have any questions at all, and we’ll try our very best to give you the best advice possible.