Something to bear in mind is that here at Skyscanner, we don’t have your booking details. We promise we’re not holding your booking details hostage, here’s a quick explanation to help you understand how Skyscanner works.

• When you search for travel options on Skyscanner, we use that technology to show you the best and cheapest options.
• We provide this free service so you can have a cheaper holiday but we don't sell tickets or take bookings ourselves.
• This means your payment and booking details are held by the airline, agent or travel company you selected.

So where ARE my booking details?

The good news is, finding your booking confirmation is a simple case of contacting the airline, agent or travel company you booked with.

Not sure who you booked with. Here are a few different ways to find out.

Step 1: Check your email thoroughly. A confirmation should have been emailed to you when you booked. Try searching for the destination, or simply search for the words ‘booking confirmation’. It should pop up.

Step 2: Still can’t find it? Try checking your junk and spam folders. Sometimes your email filters will get overexcited and fling the wrong things in there.

Step 3: No luck? Look at the bank statement for the card you used to pay. The name of the airline or the travel agent should be right there next to the charge.

Got the name? Great! Now use our handy search box below to find their contact details. If you booked with them, they will have all your booking information.

Skyscanner is a travel search engine. We help you plan your trip but we don't take bookings or payments ourselves. Instead, we pass you through to your chosen travel provider (airline or travel agent) and you make your booking directly with them on their website.

This means we don’t have access to any of your booking information. If your enquiry is about any of the following, we would recommend contacting the travel provider directly:

• You haven't received your booking confirmation
• Changes to a booking you’ve already made
• Cancellations and refunds
• Payment, luggage, seating or visa questions
• Problems completing a booking
• Airline or airport-related information

Can’t remember who you booked your trip with?

Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.

Step 2) Check your junk or spam email if you can’t find it.

Step 3) Check your bank statement, which should show you the airline or travel agent’s name next to any charge.

The search box below can help you find the contact details for the travel provider you booked your trip with. 

When you make a booking with an airline or travel agent, they will send you a confirmation email and also charge your card/bank account for the transaction.

As a travel search engine, Skyscanner is a tool to help you to find the best prices but we don’t take bookings or payments ourselves. Once you found what you are looking for, we simply transfer you to the travel provider (airline or travel agent) to complete your booking directly with them. They are the best people to speak to as they can tell you if your booking has gone through – Skyscanner doesn’t have access to this information.

Can’t remember who you booked with?

Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.

Step 2) It’s worth checking your junk or spam email if you can’t find it.

Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.

If you’ve tried this and either can’t reach the provider or still need our help, feel free to get in touch. Please remember to provide as much details as possible about your flights and the name of the company who you booked your flights with. We won't be able to send you your confirmation, but will do our best to help out in any way we can.

There can often be some confusion around what we do here at Skyscanner. It’s OK, we’re not offended. It can be confusing! So let’s clear it up.

We're not an airline, hotel, car hire company, or travel agent. Instead, we use our top-notch tech skills to find you the best travel options and the best prices. We want you to have a great travel experience, and that means not overpaying for your trip.

If you need to cancel your booking, a lot of people think they need to contact us. That’s totally understandable but you're actually paying and booking with the travel company you select and, because we don't hold your booking or payment, we can’t cancel your booking. We can, however, point you in the right direction so you can speak to the people who can help.

Here are three easy steps to figuring out how to cancel.

Step 1: If you can’t remember the name of the travel agent or airline the booking is with, check your email for a booking confirmation. It should have been sent to you when you confirmed the booking.

In your email, try searching for the destination. Or simply search ‘booking confirmation’. It should show up.

Step 2: Still can’t find it? Check your junk folder and your spam folder. Sometimes your email will filter things in here by mistake.

Step 3: Still no luck? You used a card to pay so the booking will be on your bank statement. Check your statement for the payment, and the name of the airline or the travel agent should be right there next to the charge.

Once you’ve found the airline or travel agent you booked with, you can use our handy search box below to find their contact details. 

Hopefully that's helped set you in the right direction. If anything isn't clear, feel free to get in touch and we'll do our best to help.

We’re sorry to hear that! Unfortunately, cancelled bookings are beyond Skyscanner’s control because we are a travel search engine, rather than a booking service. Cancellations usually occasionally occur when the airline or travel agent is unable to fulfil a ticket at their advertised price, or if the airline makes a decision to cancel that flight or route. 

If this happens, the airline or travel agent will give you the option to purchase a ticket at the new price or refund your money in full, they should also indicate when the refund will arrive in your bank account.  We would recommend speaking to your travel provider directly with regards to the options that might be available.

The search box below can help you find the contact details for the travel provider you booked with.

If you have found that you have booked the wrong dates or times, please contact the airline or travel agent that you booked your flight with as they will be able to help you change your flights to the intended dates or times.

The search box below can help you find the contact details for the travel provider you booked with.

You can search flexible or specific dates on Skyscanner to find your preferred flight, and when you select a flight on Skyscanner you are transferred to the website where you will make and pay for your booking. Once you are redirected to the airline or travel agent website, you might be required to select dates again, depending on the website. In all cases, you will be shown the flight details of your selection and you are required before confirming payment to state that you have checked all details and agreed to the terms and conditions. We strongly recommend that you always check this information carefully, as travel information can be subject to change.

Please contact the airline or travel agent you booked with as Skyscanner does not have access to bookings made with airlines or travel agents.

If you can't remember who you booked with, you can check your credit card statement for a company name.

The search box below can help you find the contact details for the travel provider you booked with.

For changes, cancellations or refunds, we recommend that you contact the travel provider (airline or travel agent) agent that you completed your booking with.

As a travel search engine, Skyscanner doesn’t take your booking or payment ourselves. Instead, we pass you through to your chosen airline or travel agent where you make your booking directly. We therefore don’t have access or visibility to any of your booking information. Depending on the type of ticket you’ve booked, there may be different options for changes, cancellations and refunds, and the travel provider will be best placed to advise on these.

Can’t remember who you booked with?

Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.

Step 2) It’s worth checking your junk or spam email if you can’t find it.

Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.

 The search box below can help you find the contact details for the travel provider you booked with.

Following an increase in contact from our users, Skyscanner actively removed Bestjet from our search results on Tuesday 18 December. We later became aware on 20 December that Bestjet had entered administration, and have since received information for affected users from their administrators on how to proceed following this news.

As a travel search engine, we do not have access to details of those who have booked with Bestjet, so have been unable to proactively get in touch. We’re sorry for any of our users who have been impacted by this situation, and absolutely remain here to help as best we can.

In the first instance, if you are concerned that you might be affected, we encourage you to reconfirm your travel booking with the airline directly. In most cases where a ticket has already been issued, and where an airline confirms the ticket, you should be able to travel without issue.

If the airline advises that your ticket isn't valid or has been cancelled, please get in touch with our Support team. As the information for users varies depending on each individual situation, please get in touch using the ‘contact us’ button below, so we can help provide the best possible advice.