Where is my booking confirmation? 

You should get a booking confirmation by email from the company you bought your travel from. This can sometimes go into your spam/junk mail folder, so it's always worth checking there. 

If you still can't find it, try getting in touch with the company you bought from to find out what's going on. 

To find out who you need to contact, check the company name next to the charge on your bank account. 

Were you charged by an airline or travel agent? 

There are 1000s of travel agencies, airlines, hotels and car rental companies that you can buy from through our site and app. We call them "partners." 

If you were redirected to a partner's site, then you'll need to contact them directly about this. 

Find partner contact details

If you need to contact, phone or email customer service about your booking, it's important first to know who you bought from. 

The best way to find out who you bought from is to check your confirmation email, or check your bank or card statement for a company name. 

There are 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. We call them "partners". When you buy from them, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them. You'll find their customer service contact number, email address and other ways to get in touch in your booking confirmation email. Alternatively, you can use the following link to find their contact details:

Find partner contact details

Not sure who you bought your travel from? Check your credit card statement to see who charged your card.

When you make a booking with an airline or travel agent, they will send you a confirmation email and also charge your card/bank account for the transaction. The confirmation email can sometimes go into your spam/junk mail folder so it's always worth checking there.

If you can't find this confirmation, or you're still unsure, we'd recommend getting in touch with the company who sold you your travel. They'll have all the info about your booking.

You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. If you bought from one of these partners, you'll need to contact them directly as they have all the details of your booking.

Find partner contact details

For all questions about changes, cancellations, and refunds – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you.

You'll find 1000s of travel agencies, airlines, hotels and car rental companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.

Find partner contact details

If you are still unsure who to contact, or have another question for us, feel free to get in touch via the "Contact Us" link below.

We’re sorry to hear that! Unfortunately, cancelled bookings are beyond Skyscanner’s control because we are a travel search engine, rather than a booking service. Cancellations usually occasionally occur when the airline or travel agent is unable to fulfil a ticket at their advertised price, or if the airline makes a decision to cancel that flight or route. 

If this happens, the airline or travel agent will give you the option to purchase a ticket at the new price or refund your money in full, they should also indicate when the refund will arrive in your bank account.  We would recommend speaking to your travel provider directly with regards to the options that might be available.

The search box below can help you find the contact details for the travel provider you booked with.

If you have found that you have booked the wrong dates or times, please contact the airline or travel agent that you booked your flight with as they will be able to help you change your flights to the intended dates or times.

The search box below can help you find the contact details for the travel provider you booked with.

You can search flexible or specific dates on Skyscanner to find your preferred flight, and when you select a flight on Skyscanner you are transferred to the website where you will make and pay for your booking. Once you are redirected to the airline or travel agent website, you might be required to select dates again, depending on the website. In all cases, you will be shown the flight details of your selection and you are required before confirming payment to state that you have checked all details and agreed to the terms and conditions. We strongly recommend that you always check this information carefully, as travel information can be subject to change.

Please contact the airline or travel agent you booked with as Skyscanner does not have access to bookings made with airlines or travel agents.

If you can't remember who you booked with, you can check your credit card statement for a company name.

The search box below can help you find the contact details for the travel provider you booked with.

Not sure who you bought your travel from? Check your credit card statement to see who charged your card.

For changes, cancellations or refunds, we recommend that you contact the travel provider (airline or travel agent) agent that you completed your booking with.

As a travel search engine, Skyscanner doesn’t take your booking or payment ourselves. Instead, we pass you through to your chosen airline or travel agent where you make your booking directly. We therefore don’t have access or visibility to any of your booking information. Depending on the type of ticket you’ve booked, there may be different options for changes, cancellations and refunds, and the travel provider will be best placed to advise on these.

Can’t remember who you booked with?

Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.

Step 2) It’s worth checking your junk or spam email if you can’t find it.

Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.

 The search box below can help you find the contact details for the travel provider you booked with.