Skyscanner is a travel search engine. We help you plan your trip but we don't take bookings or payments ourselves. Instead, we pass you through to your chosen travel provider (airline or travel agent) and you make your booking directly with them.

As we don’t manage any bookings directly we don't offer phone or live chat support. If your enquiry is about any of the following, we recommend that you contact the travel provider directly:

• You haven't received your booking confirmation
• Changes to a booking you’ve already made
• Cancellations and refunds
• Payment, luggage, seating or visa questions
• Airline or airport-related information

Can’t remember who you booked with?

Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.

Step 2) It’s worth checking your junk or spam email if you can’t find it.

Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.

The search box below can help you find the contact details for the travel provider you booked with.

If you are seeing an error, or if you are having problems trying to complete a booking on a travel provider’s website please contact them directly for support as we don’t have any control over other websites. The search box below can help you find the contact details for the travel provider you booked with.

We are sorry to hear that you are having problems using Skyscanner. We’d encourage you to have a read through the below information, but if it doesn’t help, please contact us and let us know as many details as you can (including screenshots if possible) and our technical team will look into it.

Price problems

Although as a search engine we don’t set prices ourselves, we appreciate that price accuracy and transparency is something that is key to maintaining trust. We would recommend taking a look at these articles, but of course if there is still something wrong, we’d love to hear from you and we’ll do our best to investigate.

Problems after being redirected

If you have a problem while making your booking, we’d recommend contacting the flight provider you are booking with. Skyscanner doesn’t have access to airline and travel agent booking systems or websites. Of course if you’re struggling to reach them, please contact us using the button below and we’ll do our best to help out.

Website not working

Sometimes, website issues can be caused by browser-related problems. These can often be solved by clearing your browser cache and cookies. If this doesn’t work, please contact us and we will investigate further.

App problems

90% of app problems can be rectified by uninstalling and reinstalling the app. We would recommend trying this first, but of course please do contact us if you’re still having problems.

Blocked

We’re sorry if you appear to have been blocked from using Skyscanner; please contact us and provide your IP address and we’ll investigate ASAP.

Missing airline, airport, route or travel provider

If you think we are missing an airline, airport, route or travel provider on Skyscanner, please let us know the specific details of what you think might be missing. We’re confident that we provide the most comprehensive coverage out there, and we’re always keen to hear about anything we might be missing.

Skyscanner’s websites are scraped by bots many millions of times a day which has a detrimental effect on the service we’re able to provide. To prevent this, we use a bot blocking solution which checks to ensure you’re using the website in a normal manner.

Occasionally, this may mean that a genuine user may be wrongly flagged as a bot. This can be for a number of potential reasons, including, but not limited to:

• You’re using a VPN which we have had to block due to excessive bot traffic in the past
• You’re using our website at super speed which manages to beat our rate limits
• You have a plug-in on your browser which could be interfering with how our website interacts with you as a user
• You’re using an automated browser

If you've been blocked during normal use, please send us your IP address (this website may help: http://www.whatismyip.com/), the website you’re accessing (e.g. www.skyscanner.net) and the date/time this happened, via the Contact Us button below and we’ll look into it as quickly as possible.