Skyscanner’s websites are scraped by bots many millions of times a day which has a detrimental effect on the service we’re able to provide. To prevent this, we use a bot blocking solution which checks to ensure you’re using the website in a normal manner.

Occasionally, this may mean that a genuine user may be wrongly flagged as a bot. This can be for a number of potential reasons, including, but not limited to:

• You’re using a VPN which we have had to block due to excessive bot traffic in the past
• You’re using our website at super speed which manages to beat our rate limits
• You have a plug-in on your browser which could be interfering with how our website interacts with you as a user
• You’re using an automated browser

If you've been blocked during normal use, please send us your IP address (this website may help: http://www.whatismyip.com/), the website you’re accessing (e.g. www.skyscanner.net) and the date/time this happened, via the Contact Us button below and we’ll look into it as quickly as possible.