You should get a booking confirmation by email from the company you bought your travel from after completing payment for your booking. This can sometimes go into your spam/junk mail folder so it's always worth checking there.

Still can't find it?

There are 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. We call them "partners".

If you were redirected to a partner's site, or you bought from a partner within our site or app, then you'll need contact that partner directly about this.

Find partner contact details

If you booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then try checking your emails – including your junk/spam folder. Your email will include all the ways to contact our traveller support team who can help you if you're still having trouble.

Find my Skyscanner booking

Not sure who you bought your travel from? Don't worry, just check your credit card statement to see who charged your card.

This depends on who you bought your travel from.

There are two ways to buy travel through the Skyscanner site or app:

1: Buy from a partner

2. Book with us

I bought from a partner

There are 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. We call them "partners". When you buy from them, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.

Find partner contact details

I booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then check your booking confirmation for details on all the ways to get help.

Find my Skyscanner booking

Not sure who you bought your travel from? Check your credit card statement to see who charged your card.

When you make a booking with an airline or travel agent, they will send you a confirmation email and also charge your card/bank account for the transaction. The confirmation email can sometimes go into your spam/junk mail folder so it's always worth checking there.

If you can't find this confirmation, or you're still unsure, we'd recommend getting in touch with the company who sold you your travel. They'll have all the info about your booking.

There are two ways to buy travel through Skyscanner:

1: Buy from a partner (these are all the travel agencies, airlines, hotels and car hire companies you'll see in your search results)

2. Book with Skyscanner directly

Once you know who you bought from, we'll help you get to the right place.

I bought from a partner

You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. If you bought from one of these partners, you'll need to contact them directly as they have all the details of your booking.

Find partner contact details

If you booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then check your emails for details on all the ways to get help. We will always email you about the latest status of your booking.

Find my Skyscanner booking

Unsure who you bought your travel from? Check your bank or card statement to see who charged you.

Skyscanner actively removed Fly365 from our search results on Friday 21st February after confirming the company has entered administration.

We have, unfortunately, not received official information from Fly365 for affected travellers and therefore are following the guidelines provided by AFTA: http://www.afta.com.au/industry-notices.

As a travel search engine, we do not have access to details of those who have booked with Fly365, so have been unable to proactively get in touch. We’re sorry for any of our travellers who have been impacted by this situation, and absolutely remain here to help as best we can.

In the first instance, if you are concerned that you might be affected, we encourage you to reconfirm your travel booking with the airline directly. In most cases where a ticket has already been issued, and where an airline confirms the ticket, you should be able to travel without issue.

If the airline advises that your ticket isn't valid or has been cancelled, please get in touch with your credit card provider to request a charge-back. If you have further questions, please get in touch using the ‘contact us’ button below.

If you booked with us, just enter your email and we'll send you all your booking info.

Please note: We can only send Skyscanner bookings.

Bought your travel from a partner on our site? You'll need to contact them directly to get your booking info.

Find partner contact details

Bought your travel from one of the many airlines, hotels, car hire companies or travel agents that sell through our site? Find their contact details below and get in touch with them for all questions about your booking.

Unsure who you bought your travel from? Check your credit card statements to see who took your payment.

For all questions about changes, cancellations, and refunds – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you.

There are two ways to buy travel through Skyscanner:

1: Buy from a partner (these are all the travel agencies, airlines, hotels and car hire companies you'll see in your search results)

2. Book with Skyscanner directly

Once you know who you bought from, we'll help you get to the right place.

I bought from a partner

You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.

Find partner contact details

If you booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then check your booking confirmation for details on all the ways to get help.

Find my Skyscanner booking

Unsure who you bought your travel from? Check your bank or card statement to see who charged you.

We're very sorry to hear that.

For all questions about cancellations – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you further.

There are two ways to buy travel through Skyscanner:

1: Buy from a partner (these are all the travel agencies, airlines, hotels and car hire companies you'll see in your search results)

2. Book with Skyscanner directly

Once you know who you bought from, we'll help you get to the right place.

I bought from a partner

You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.

Find partner contact details

I booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then check your booking confirmation for details on all the ways to get help. Our team will help run you through your options and get you back on track.

Find my Skyscanner booking

Unsure who you bought your travel from? Check your bank or card statement to see who charged you.

If you have found that you have booked the wrong dates or times, please contact the airline or travel agent that you booked your flight with as they will be able to help you change your flights to the intended dates or times.

The search box below can help you find the contact details for the travel provider you booked with.

You can search flexible or specific dates on Skyscanner to find your preferred flight, and when you select a flight on Skyscanner you are transferred to the website where you will make and pay for your booking. Once you are redirected to the airline or travel agent website, you might be required to select dates again, depending on the website. In all cases, you will be shown the flight details of your selection and you are required before confirming payment to state that you have checked all details and agreed to the terms and conditions. We strongly recommend that you always check this information carefully, as travel information can be subject to change.

If you made a mistake with your email address when booking, you'll need to get in touch with the company you bought travel from as they'll be able to help.

There are two ways to buy travel through the Skyscanner site or app:

1: Buy from a partner

2. Book with Skyscanner directly

I bought from a partner

There are 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. We call them "partners". When you buy from them, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

Find partner contact details

I booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then please contact us via the 'Contact Us' link below (including the incorrect email used if you know it).

Not sure who you bought your travel from? Check your credit card statement to see who charged your card.

For any questions about changes, cancellations, and refunds – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you.

There are two ways to buy travel through the Skyscanner site or app:

1: Buy from a partner (these are all the travel agencies, airlines, hotels and car hire companies you'll see in your search results)

2. Book with us

If you know who you bought from, we'll help you get to the right place.

I bought from a partner

You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.

If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.

Find partner contact details

If you booked with Skyscanner

If you booked your travel with Skyscanner on our site or in the app, then check your booking confirmation for details on all the ways to get help.

Find my Skyscanner booking

Unsure who you bought your travel from? Check your bank or card statement to see who charged you.

Bought your travel from one of the many airlines, hotels, car hire companies or travel agents that sell through our site? Find their contact details below and get in touch with them for all questions about your booking.