Skyscanner is a travel search engine. We help you plan your trip but we don't take bookings or payments ourselves. Instead, we pass you through to your chosen travel provider (airline or travel agent) and you make your booking directly with them.
This means we don’t have access to your booking information. If your enquiry is about any of the following, we would recommend contacting the travel provider directly:
- Booking confirmations
- Changes to a booking you’ve already made
- Cancellations and refunds
- Payment, luggage, seating or visa questions
- Problems completing a booking
- Airline or airport-related information
Can’t remember who you booked with?
Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.
Step 2) It’s worth checking your junk or spam email if you can’t find it.
Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.
The search box below can help you find the contact details for the travel provider you booked with. Alternatively, if your question or feedback is about the Skyscanner website or apps, the best way to get in touch is via the contact us link below.