For all questions about changes, cancellations, and refunds – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you.
You'll find 1000s of travel agencies, airlines, hotels and car rental companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.
If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.
If you are still unsure who to contact, or have another question for us, feel free to get in touch via the "Contact Us" link below.