If you think you've been charged more than expected, start by reviewing your booking confirmation or invoice. This will usually show how the total amount was calculated. 

The total charge may include optional extras selected during booking, such as:

• Checked baggage
• Seat selection
• Travel insurance
• Other add-ons offered by the airline or travel provider

If you paid in a different currency, your bank or card provider may also apply exchange rate or foreign transaction charges, 

I still think I've been charged incorrectly

If, after checking your booking confirmation, you still believe the amount charged is incorrect, contact the airline or travel provider you booked with directly. They'll have access to your booking and can explain the charge or investigate further if needed. 

The charge is for a membership or subscription

If the charge relates to a membership or subscription offered by an airline or travel provider, you'll need to contact that company directly for information about the charge, cancellation options or refund requests. 

Why can't Skyscanner investigate the charge?

Skyscanner is a travel search engine and doesn't process payments or have access to booking or payment information. Because your payment is made directly to the airline or travel provider, only they can investigate charges made to your account.