We’re sorry to hear that! Cancellations occasionally occur, usually when the airline of travel agent is unable to fulfill a ticket at their advertised price, or if the airline makes a decision to cancel that flight or route. If this happens, the airline or travel agent will give you the option to purchase a ticket at the new price or refund your money in full. Unfortunately, cancelled bookings are beyond Skyscanner’s control because we are a travel search engine, rather than a booking service. We would recommend speaking to your travel provider directly with regards to the options that might be available.
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