For changes, cancellations or refunds, we recommend that you contact the travel provider (airline or travel agent) agent that you completed your booking with.
As a travel search engine, Skyscanner doesn’t take your booking or payment ourselves. Instead, we pass you through to your chosen airline or travel agent where you make your booking directly. We therefore don’t have access or visibility to any of your booking information. Depending on the type of ticket you’ve booked, there may be different options for changes, cancellations and refunds, and the travel provider will be best placed to advise on these.
- Can’t remember who you booked with?
Step 1) Check your email for a booking confirmation – it should have been sent when you made your booking.
Step 2) It’s worth checking your junk or spam email if you can’t find it.
Step 3) If you can’t find your confirmation and you’re still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent’s name next to any charge.
The search box below can help you find the contact details for the travel provider you booked with.