Where is my booking confirmation?
You should get a booking confirmation by email from the company you bought your travel from. This can sometimes go into your spam/junk mail folder so it's always worth checking there.
If you still can't find it, it's worth getting in touch with the company you bought from to find out what's going on.
To find out who you need to contact, check the company name next to the charge on your bank account.
Were you charged by an airline or travel agent?
There are 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. We call them "partners".
If you were redirected to a partner's site, or you bought from a partner within our site or app, then you'll need to contact them directly about this.
Were you charged by Skyscanner?
If you booked your travel with Skyscanner on our site or in the app, then try checking your emails – including your junk/spam folder. Your email will include all the ways to contact our support team who can help you if you're still having trouble.