This depends on who you bought your travel from.
There are two ways to buy travel through the Skyscanner site or app:
1: Buy from a partner
2. Book with us
I bought from a partner
There are 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. We call them "partners". When you buy from them, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.
If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.
If you booked your travel with Skyscanner on our site or in the app, then check your booking confirmation email for details on all the ways to get help.
Not sure who you bought your travel from? Check your credit card statement to see who charged your card.