After completing your booking, you should receive a booking confirmation from the airline or travel provider you booked with. This is usually sent by email within a few minutes, although it can sometimes take a little longer. 

If you haven't received your confirmation, check your junk or spam folder first. 

I still haven't received a confirmation

If your confirmation email hasn't arrived after a reasonable amount of time, contact the airline or travel provider you booked with directly. They'll be able to confirm whether your booking was successful. 

I booked through a travel provider

If you booked through a travel provider rather than directly with the airline, you may need to manage your booking through that provider instead of the airline's website.

Your booking confirmation should tell you who is managing your booking and provide the relevant booking reference.

How can I tell who I booked with?

Check your confirmation email. The company that sent the confirmation is usually the company managing your booking and should be your first point of contact for booking questions.

If you can't find your confirmation email, check your bank or card statement. The company that charged you is usually the travel provider you booked with.

Why can't Skyscanner confirm my booking?

Skyscanner is a travel search engine and doesn't process bookings or have access to booking details. Because your booking is made directly with the airline or travel provider, only they can confirm your booking status or help with booking-related questions.