We're sorry to hear that you've encountered an issue with Skyscanner. The information below may help you resolve it.
Flight prices, availability and schedules shown on Skyscanner are provided by airlines and travel providers. Occasionally, delays or errors in the information they share can affect what appears in our search results.
If the information below doesn’t help, please contact us and provide as much detail as possible, including screenshots where relevant, so our team can investigate.
Price problems
As a travel search engine, Skyscanner doesn't set flight prices. Prices are provided by airlines and travel providers and can change based on availability. If you've found a pricing issue, take a look at these articles for more information. If you still think something is wrong, please contact us, and we'll do our best to investigate.
Problems on a travel provider's website
If you have a problem after being redirected from Skyscanner to a travel provider's website, contact the travel provider you're booking with directly.
Skyscanner doesn't have access to airline or travel provider booking systems or websites. If you're struggling to reach the provider, please contact us, and we'll do our best to help.
Website not working
Browser issues can sometimes prevent Skyscanner from working as expected. Clearing your browser's cache and cookies may resolve the problem.
If this doesn't work, please contact us and provide details of the problem, including a screenshot if possible.
App problems
If you're experiencing a problem with the Skyscanner app, try closing and reopening the app first. You can also check whether you're using the latest version of the app.
If the problem continues, try uninstalling and reinstalling the app. If you're still having problems, please contact us.
Blocked from using Skyscanner
If you see a message saying that Skyscanner is blocking you from using our service, please contact us.
Include your IP address and a screenshot of the error so our team can investigate.
Missing airline, airport, route or travel provider
If you think an airline, airport, flight, route or travel provider is missing from Skyscanner, first check your search details and any filters you've applied.
For a missing flight, check whether filters such as these are affecting your results:
Airline
Airport
Number of stops
Departure or arrival time
Try removing the filters and searching again.
If you still think something is missing, please contact us and provide specific details, such as the airline, airports, route, flight number, and travel date, where relevant. This will help our team investigate.