We are sorry to hear that you are having problems using Skyscanner. We’d encourage you to have a read through the below information, but if it doesn’t help, please contact us and let us know as many details as you can (including screenshots if possible) and our technical team will look into it.
Although as a search engine we don’t set prices ourselves, we appreciate that price accuracy and transparency is something that is key to maintaining trust. We would recommend taking a look at these articles, but of course if there is still something wrong, we’d love to hear from you and we’ll do our best to investigate.
Problems after being redirected
If you have a problem while making your booking, we’d recommend contacting the flight provider you are booking with. Skyscanner doesn’t have access to airline and travel agent booking systems or websites. Of course if you’re struggling to reach them, please contact us using the button below and we’ll do our best to help out.
Website not working
Sometimes, website issues can be caused by browser-related problems. These can often be solved by clearing your browser cache and cookies. If this doesn’t work, please contact us and we will investigate further.
90% of app problems can be rectified by uninstalling and reinstalling the app. We would recommend trying this first, but of course please do contact us if you’re still having problems.
We’re sorry if you appear to have been blocked from using Skyscanner; please contact us and provide your IP address and we’ll investigate ASAP.
Missing airline, airport, route or travel provider
If you think we are missing an airline, airport, route or travel provider on Skyscanner, please let us know the specific details of what you think might be missing. We’re confident that we provide the most comprehensive coverage out there, and we’re always keen to hear about anything we might be missing.