We're sorry to hear that you've run into a problem using Skyscanner. We'd encourage you to have a read through the below information, but if this doesn't help, please contact us giving as many details as you can (including screenshots if possible) and our team will look into it. 

Price problems

Although as a search engine we don’t set prices ourselves, we appreciate that price accuracy and transparency are key to maintaining trust. We'd recommend taking a look at these articles, but of course if there is still something wrong, please get in touch and we'll do our best to investigate. 

Problems on a travel provider's website

If you have a problem after being redirected to a travel provider's site, we’d recommend contacting the travel provider you are booking with. Skyscanner doesn’t have access to airline and travel agent booking systems or websites. If you’re struggling to reach them, please get in touch using the button below and we’ll do our best to help.

Website not working

The most common cause of website issues are problems relating to browsers. Clearing your browser cache and cookies can often solve these issues. If this doesn’t work, please get in touch and we'll investigate further.

App problems

Uninstalling and reinstalling the app usually fixes 90% of app problems. We'd recommend trying this first, but please get in touch if you’re still having problems.

Blocked from using Skyscanner

We apologise if you see a message that Skyscanner is blocking you from using our service. Please contact us and provide your IP address, along with a screenshot of the error. We'll investigate ASAP. 

Missing airline, airport, route or travel provider

If you think we are missing an airline, airport, route or travel provider, please let us know the specific details. We’re confident that we provide the most comprehensive coverage out there, and we’re always keen to hear about anything we might be missing.