We're very sorry to hear that.
For all questions about cancellations – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you further.
You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.
If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.
Unsure who you bought your travel from? Check your bank or card statement to see who charged you.