We're very sorry to hear that.
For all questions about cancellations – as well as all other questions about bookings – you'll need to contact the company you bought travel from. They'll have all the info about your booking and can advise you further.
There are two ways to buy travel through Skyscanner:
1: Buy from a partner (these are all the travel agencies, airlines, hotels and car hire companies you'll see in your search results)
2. Book with Skyscanner directly
Once you know who you bought from, we'll help you get to the right place.
I bought from a partner
You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. When you buy from one of these travel partners, they will take your payment (you'll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.
If you bought from one of these partners, you'll need to contact them as they have all the info about your booking. We unfortunately don't have any access to bookings you made with them.
I booked with Skyscanner
If you booked your travel with Skyscanner on our site or in the app, then check your booking confirmation for details on all the ways to get help. Our team will help run you through your options and get you back on track.
Unsure who you bought your travel from? Check your bank or card statement to see who charged you.