If your booking has been cancelled, contact the airline or travel provider that manages your booking directly. They’ll have access to your booking and can explain why it was cancelled and what options are available to you.
Depending on the circumstances and your booking conditions, these options may include rebooking or requesting a refund.
Skyscanner doesn’t manage bookings or have access to your booking details, so we’re unable to make changes, arrange alternative travel or process a refund on your behalf.
Has your flight schedule changed instead?
If the airline has changed your flight schedule, contact the airline or travel provider that manages your booking to discuss your options.
Depending on the booking conditions, these may include accepting the change, rebooking or requesting a refund.
Unsure who you booked with?
Check your booking confirmation email to find the airline or travel provider managing your booking.
If you can’t find your confirmation email, check your spam or junk folder. You can also check your bank or card statement to help identify the company you booked with.
Once you’ve identified your airline or travel provider managing your booking, you can use our partner contact list to find their customer support details.