Skyscanner is a travel search engine that helps you find the best travel options. You'll find 1000s of travel agencies, airlines, hotels, and car hire companies you can book through Skyscanner. We call them travel providers.
If you have questions about changes, cancellations, or refunds, you'll need to contact the travel provider you booked from directly. They'll have all the info about your booking and can usually help you with any questions.
Common booking situations
I made a duplicate booking
If you've accidentally made a duplicate booking, contact the airline or travel provider immediately to discuss your cancellation and refund options.
My flight schedule has changed
If the airline has changed your flight schedule, contact the airline or travel provider managing your booking to discuss available options. Depending on your booking conditions, you may be able to accept the change, rebook, or request a refund.
I need to change or correct a passenger name
Name changes and corrections are handled by the airline or travel provider and may be subject to restrictions or additional changes.
Can't remember who you booked with?
Step 1) Check your email for a booking confirmation - it should have been sent when you made your booking.
Step 2) It's worth checking your junk or spam email if you can't find it.
Step 3) If you can't find your confirmation and you're still not sure, the best thing to do is to check your bank statement, which should show you the airline or travel agent's name next to any charge.
We've put together this handy list to help you to get in touch with the travel provider you booked with.